Holistic Garments Bespoke Service Online Shop:
www.holisticgarmentsdirect.co.uk
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* IT IS RECOMMENDED TO HAVE MORE THEN ONE COMPRESSION GARMENT IN ORDER TO HAVE A CLEAN ONE READY AT ALL TIMES *
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If you need advice please call us on 020 7603 1576 - we will be pleased to deal with your enquiry.
Holistic Garments Bespoke Service Online Shop:
www.holisticgarmentsdirect.co.uk
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-------------------------------------------------------------------------------TERMS AND CONDITIONS
DELIVERY
When would my order be sent out?
Orders placed before 4pm Mon-Fri will be dispatched by post the next working day. All orders placed over the weekend will be processed the next working day but will only be sent out by post the following next working day. We use Royal Mail. Please note that no orders are sent out on Saturdays, Sundays or Bank Holidays.
When would I receive my parcel?
Please read the above on 'when would my order be sent out?'. When you will receive your parcel would depend on what type of delivery you chose at the checkout. We offer the following delivery options:
- UK Royal Mail 1st Class Recorded: £4.95
Most 1st Class Recorded Signed For deliveries arrive by the next working day but it is not guaranteed, please allow 2-3 days.
- UK Royal Mail Special NextDay delivery by 1pm: £7.50
This Next Day service guarantees delivery by 1pm next working day from the day of dispatch (Mon-Fri deliveries only). If you place your order before 6pm Thrusday and wish to guarantee you receive your order on Saturday, please chose Special Next Day Saturday delivery.
- UK Royal Mail Special Saturday delivery: £10.00 (for orders placed before 6pm Thrusday only).
- UK Royal Mail Special NextDay delivery by 9am: £ 15.00
Next Day service guarantees delivery by 9am next working day from the day of dispatch (Mon-Fri deliveries only).
Please note that the above services require a signature so someone needs to be available at the delivery address.
All parcels can be traced at www.royalmail.com
RETURNS FOR REFUND
We offer a 100% guarantee that if you are in any way dissatisfied with the goods you have ordered we will refund them provided you return them to us in their original condition and packaging, unworn and unwashed, and postmarked within 15 days of receipt. Items that have been damaged, worn, washed, or dry cleaned will not be accepted and will be sent back to the customer. In order to ensure the items are accepted by us please be careful when trying on. Please ensure that you are not wearing any body lotion, deodorant or fragrance that may leave a mark or scent. Try items over your own underwear. Labels must not be removed until you are entirely happy with your purchase. We reserve the right to refuse return of items which are not in a saleable condition. When sending goods back it is recommended to use recorded delivery. Please note we cannot accept returns sent by courier. We cannot be held responsible for non-delivery of returned goods. Please be aware that postage & packaging charge is not refundable.
If you want a refund for your unworn and in a saleable condition item please send the item, including the sales receipt number, within 15 days of receipt to: Holistic Garments, PO Box 42666, London SW5 9TN. Items that have been damaged, worn, washed, or dry cleaned will not be accepted and will be sent back to the customer.
RETURNS FOR EXCHANGE
We offer a 100% guarantee that if you are in any way dissatisfied with the goods you have ordered we will exchange them provided you return them to us in their original condition and packaging, unworn and unwashed, and postmarked within 15 days of receipt. Items that have been damaged, worn, washed, or dry cleaned will not be accepted and will be sent back to the customer.
If you want to exchange your item for a different size, colour or style subject to the item being unworn and in a saleable condition please send the item, including the sales receipt number, within 15 days of receipt to Holistic Garments, PO Box 42666, London SW5 9TN.
Please note that exchanges will only be dispatched once we have received the return. If you need the replacement to be dispatched beforehand we suggest you inform us via email and place another order via the web. Once we receive the return (unworn and in a saleable condition) we will refund the previous transaction.
We reserve the right to refuse items which are not in a saleable condition. In order to ensure the items are accepted by us and qualify for refund/exchange please be careful when trying on. Please ensure that you are not wearing any body lotion, deodorant or fragrance that may leave a mark or scent. Try items over your own underwear. Labels must not be removed until you are entirely happy with your purchase. When sending goods back it is recommended to use recorded delivery. We can not be held responsible for non-delivery of returned goods. Please note we cannot accept returns sent by courier.
For UK orders you will not be charged for delivery a second time. Please note that we use 1st class recorded delivery.
Items that have been damaged, worn, washed, or dry cleaned will not be accepted and will be sent back to the customer.
VAT
VAT is included in all prices quoted in the website. For goods sent to Channel Island VAT will be deducted from the quoted prices. If the system does not deduct the VAT for the Channel Islands automatically the refund will follow.
CREDIT OR DEBIT CARD PAYMENT VIA GOOGLE CHECKOUT
We use Googlecheckout for express credit or debit card payment. Google Checkout is a fast, secure way to buy from stores across the web. If you have not received an email from Google Checkout after registering, check the spam folder in your email account. Occasionally, email spam filters incorrectly classify valid emails as spam. Keep in mind that, even if you haven't received an email notification, you can always track an order's status from your account. Here's how:
Sign in to your account at https://checkout.google.com.
Click View Order.
Review your order and shipping details at the top of the page.
CREDIT OR DEBIT CARD PAYMENT VIA PAYPAL
PayPal securely processes payments for Holistic Garments. To pay via PayPalExpress please click on the PayPalExpress icon at checkout. Otherwise at the end of the order process, click on the checkout box and select to continue in order to fill in the billing and delivery address before making payment using Visa, Mastercard, Switch, Solo, Delta or Maestro. The system will send you an email with your order details and confirmation.
PAYMENT VIA CHEQUE or POSTAL ORDER
We can accept payment by cheque or postal order but please do not send cash. At the end of the order process, select the pay by cheque option and you will be given the relevant details. We only dispatch your product once the cheque is received and cleared.
PAYMENT VIA FAX
At the end of the order process, select the Pay via Fax option. Please send your credit or debit card details including card type, name on the card, number, security code (the last three digits on back of card), expire date, valid from date and issue number ( for switch and solo cards). We only dispatch your order once the payment is received.
PAYMENT BY CREDIT/DEBIT CARD
We use Googlecheckout for credit/debit card payment. Google Checkout is a fast, secure way to buy from stores across the web.
If you have not received an email from Google Checkout after registering, check the spam folder in your email account. Occasionally, email spam filters incorrectly classify valid emails as spam. Keep in mind that, even if you haven't received an email notification, you can always track an order's status from your account. Here's how:
Sign in to your account at https://checkout.google.com.
Click View Order.
Review your order and shipping details at the top of the page.
PAYMENT BY BANK TRANSFER
At the end of the order process, select the bank transfer option and you will be given the relevant details that you need to use when processing the transfer through your bank.
We only dispatch your product once the payment is received. Please bear in mind that bank transfers can take a few days to be processed.
PAYMENT BY CHEQUE
We can accept payment by cheque but please do not send cash. At the end of the order process, select the pay by cheque option and you will be given the relevant details. We only dispatch your product once the cheque is received and cleared. Please bear in mind that payment by cheque can take a few days to be processed.
Shop on line at www.holisticgarmentsdirect.co.uk
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Please call us on 020 7603 1576 - we will be pleased to deal with your enquiry.When would my order be sent out?
Orders placed before 4pm Mon-Fri will be dispatched by post the next working day. All orders placed over the weekend will be processed the next working day but will only be sent out by post the following next working day. We use Royal Mail. Please note that no orders are sent out on Saturdays, Sundays or Bank Holidays.
When would I receive my parcel?
Please read the above on 'when would my order be sent out?'. When you will receive your parcel would depend on what type of delivery you chose at the checkout. We offer the following delivery options:
- UK Royal Mail 1st Class Recorded: £4.95
Most 1st Class Recorded Signed For deliveries arrive by the next working day but it is not guaranteed, please allow 2-3 days.
- UK Royal Mail Special NextDay delivery by 1pm: £7.50
This Next Day service guarantees delivery by 1pm next working day from the day of dispatch (Mon-Fri deliveries only). If you place your order before 6pm Thrusday and wish to guarantee you receive your order on Saturday, please chose Special Next Day Saturday delivery.
- UK Royal Mail Special Saturday delivery: £10.00 (for orders placed before 6pm Thrusday only).
- UK Royal Mail Special NextDay delivery by 9am: £ 15.00
Next Day service guarantees delivery by 9am next working day from the day of dispatch (Mon-Fri deliveries only).
All parcels can be traced at www.royalmail.com
RETURNS FOR REFUND
We offer a 100% guarantee that if you are in any way dissatisfied with the goods you have ordered we will refund them provided you return them to us in their original condition and packaging, unworn and unwashed, and postmarked within 15 days of receipt. Items that have been damaged, worn, washed, or dry cleaned will not be accepted and will be sent back to the customer. In order to ensure the items are accepted by us please be careful when trying on. Please ensure that you are not wearing any body lotion, deodorant or fragrance that may leave a mark or scent. Try items over your own underwear. Labels must not be removed until you are entirely happy with your purchase. We reserve the right to refuse return of items which are not in a saleable condition. When sending goods back it is recommended to use recorded delivery. Please note we cannot accept returns sent by courier. We cannot be held responsible for non-delivery of returned goods. Please be aware that postage & packaging charge is not refundable.
If you want a refund for your unworn and in a saleable condition item please send the item, including the sales receipt number, within 15 days of receipt to: Holistic Garments, PO Box 42666, London SW5 9TN. Items that have been damaged, worn, washed, or dry cleaned will not be accepted and will be sent back to the customer.
RETURNS FOR EXCHANGE
We offer a 100% guarantee that if you are in any way dissatisfied with the goods you have ordered we will exchange them provided you return them to us in their original condition and packaging, unworn and unwashed, and postmarked within 15 days of receipt. Items that have been damaged, worn, washed, or dry cleaned will not be accepted and will be sent back to the customer.
If you want to exchange your item for a different size, colour or style subject to the item being unworn and in a saleable condition please send the item, including the sales receipt number, within 15 days of receipt to Holistic Garments, PO Box 42666, London SW5 9TN.
Please note that exchanges will only be dispatched once we have received the return. If you need the replacement to be dispatched beforehand we suggest you inform us via email and place another order via the web. Once we receive the return (unworn and in a saleable condition) we will refund the previous transaction.
We reserve the right to refuse items which are not in a saleable condition. In order to ensure the items are accepted by us and qualify for refund/exchange please be careful when trying on. Please ensure that you are not wearing any body lotion, deodorant or fragrance that may leave a mark or scent. Try items over your own underwear. Labels must not be removed until you are entirely happy with your purchase. When sending goods back it is recommended to use recorded delivery. We can not be held responsible for non-delivery of returned goods. Please note we cannot accept returns sent by courier.
For UK orders you will not be charged for delivery a second time. Please note that we use 1st class recorded delivery.
Items that have been damaged, worn, washed, or dry cleaned will not be accepted and will be sent back to the customer.
VAT
VAT is included in all prices quoted in the website. For goods sent to Channel Island VAT will be deducted from the quoted prices. If the system does not deduct the VAT for the Channel Islands automatically the refund will follow.
CREDIT OR DEBIT CARD PAYMENT VIA GOOGLE CHECKOUT
We use Googlecheckout for express credit or debit card payment. Google Checkout is a fast, secure way to buy from stores across the web. If you have not received an email from Google Checkout after registering, check the spam folder in your email account. Occasionally, email spam filters incorrectly classify valid emails as spam. Keep in mind that, even if you haven't received an email notification, you can always track an order's status from your account. Here's how:
Sign in to your account at https://checkout.google.com.
Click View Order.
Review your order and shipping details at the top of the page.
CREDIT OR DEBIT CARD PAYMENT VIA PAYPAL
PayPal securely processes payments for Holistic Garments. To pay via PayPalExpress please click on the PayPalExpress icon at checkout. Otherwise at the end of the order process, click on the checkout box and select to continue in order to fill in the billing and delivery address before making payment using Visa, Mastercard, Switch, Solo, Delta or Maestro. The system will send you an email with your order details and confirmation.
PAYMENT VIA CHEQUE or POSTAL ORDER
We can accept payment by cheque or postal order but please do not send cash. At the end of the order process, select the pay by cheque option and you will be given the relevant details. We only dispatch your product once the cheque is received and cleared.
PAYMENT VIA FAX
At the end of the order process, select the Pay via Fax option. Please send your credit or debit card details including card type, name on the card, number, security code (the last three digits on back of card), expire date, valid from date and issue number ( for switch and solo cards). We only dispatch your order once the payment is received.
We use Googlecheckout for credit/debit card payment. Google Checkout is a fast, secure way to buy from stores across the web.
If you have not received an email from Google Checkout after registering, check the spam folder in your email account. Occasionally, email spam filters incorrectly classify valid emails as spam. Keep in mind that, even if you haven't received an email notification, you can always track an order's status from your account. Here's how:
Sign in to your account at https://checkout.google.com.
Click View Order.
Review your order and shipping details at the top of the page.
PAYMENT BY BANK TRANSFER
At the end of the order process, select the bank transfer option and you will be given the relevant details that you need to use when processing the transfer through your bank.
We only dispatch your product once the payment is received. Please bear in mind that bank transfers can take a few days to be processed.
PAYMENT BY CHEQUE
We can accept payment by cheque but please do not send cash. At the end of the order process, select the pay by cheque option and you will be given the relevant details. We only dispatch your product once the cheque is received and cleared. Please bear in mind that payment by cheque can take a few days to be processed.